ISIS User Office

User Office

The ISIS User Office is here to assist all users of the facility during their stay

The ISIS User Office is here to assist all users of the facility, so if you have any queries please contact us for assistance. If we are unable to deal with your query we will always be able to find someone who can.

Telephone: +44(0)1235 445592 (ext. 5592)

Email: isisuo@stfc.ac.uk

Opening hours:
08:00 - 16:00 Monday-Thursday
08:00 - 15:00 Friday

For queries outside of normal office working hours the ISIS Main Control Room can be contacted on +44(0)1235 446789 (ext. 6789)

ISIS Neutron and Muon Source User Office
Science and Technology Facilities Council
Building R75, Rutherford Appleton Laboratory
Harwell Campus, Didcot
Oxfordshire, OX11 0QX. UK

If you have not yet been awarded beamtime at the facility please visit the User Information page for further details.

Applying for access to ISIS - useful information

Beamtime access routes
There are a range of ways to access beamtime: Direct access, Rapid access, Xpress access and Industrial access.
Beamtime proposal guidance
Beamtime allocations are highly prized and in great demand. Discover hints and tips on writing the perfect proposal and proposal templates.
Calls for access to ISIS Neutron and Muon Source
Facility access proposal call and deadline details
Experimental Support and Sample Environment
Support with equipment, general procedures and supplementary techniques related to the preparation of samples for experiments.
Facility Access Panels
ISIS operates ten Facility Access Panels (FAPs) to peer review all beamtime proposals.
ISIS Instruments
ISIS Neutron and Muon Source currently has over 30 neutron and muon instruments and more are planned through the Endeavour programme.
NEPHEWS twinning programme at ISIS
ISIS is part of the EU-funded NEPHEWS project. This provides the opportunity for European researchers to gain experience of neutron and muon experiments.
Requiring access to ISIS and Diamond Light Source
ISIS and Diamond allow proposals requiring access to both facilities to be reviewed once by a single review panel
Terms and Conditions for Access
Using the "New" Proposal System
Instructions and guidance on using the New Proposal System - ISIS Rapid, Direct and Dutch Access routes only
Using the Research Complex at Harwell
ISIS users from UK institutions can access Research Complex at Harwell facilities

Before your experiment - useful information

Accommodation
Places to stay during your ISIS experiment
Advice and information for researchers visiting STFC facilities at the Rutherford Appleton Laboratory (RAL) during the Covid-19 period
This page gives key information for researchers physically coming for experiments to RAL, and has been developed by ISIS, CLF and Diamond.
Consumables
UK PIs awarded beamtime at ISIS or ILL may submit a request for up to £1200 per experiment for a contribution towards consumables
Directions to the facility
Directions to ISIS Neutron and Muon Source at the Rutherford Appleton Laboratory.
Experiment Team Members
Tasks for PIs and team experiment members to complete
ISIS Experiment Risk Assessment
The Experiment Risk Assessment (ERA) is a new process for assessing experiment and sample safety at ISIS.
Notes for pregnant users
Information for pregnant and breast-feeding users at ISIS
Safety Information
To be granted access to the experimental halls and laboratories, you must read through the safety documentation and pass the online tests relevant to you prior to your arrival at ISIS
Shipping Guide For Users
Information for users on shipping samples to ISIS
Site Passes
Access to experimental hall and "cashless" system for UK funded users
Support Laboratories
The support laboratories team are here to help with the equipment and general procedures in the preparation of samples for beamline experiments.
Travel and Transport
Travel arrangements for ISIS users
User Portal
What to do upon arrival
Information on what to do upon arrival at the ISIS Facility

During your experiment - useful information

Analysing Data
Connecting to ISIS servers for data analysis, software used for data reduction and analysis
Computing, Labs and Support
Accessing and analysing your data and support laboratory information
Meals
All eligible UK users will have money loaded onto their visitor passes, which can be used in the RAL Restaurant and R1 Coffee Lounge
Support Laboratories
The support laboratories team are here to help with the equipment and general procedures in the preparation of samples for beamline experiments.
Using the Research Complex at Harwell
ISIS users from UK institutions can access Research Complex at Harwell facilities

After your experiment - useful information

Analysing Data
Connecting to ISIS servers for data analysis, software used for data reduction and analysis
Consumables
UK PIs awarded beamtime at ISIS or ILL may submit a request for up to £1200 per experiment for a contribution towards consumables
Expense Claims
Expenses Claims MUST be submitted within 60 days of the expenditure.
Experimental Reports
An experimental report must be submitted within three months of the experiment having been completed.
How to cite your Data DOI
ISIS User Meetings
Materials to help you talk about ISIS
If you're talking about ISIS in your presentations here is some material that you might find useful.
NEPHEWS twinning programme at ISIS
ISIS is part of the EU-funded NEPHEWS project. This provides the opportunity for European researchers to gain experience of neutron and muon experiments.
Publications and Open Access
UKRI has published a new policy on open access and acknowledging use of the facility.
Research Excellence Framework (REF) and ISIS Beamtime
Value of awarded ISIS beamtime as in-kind income by University Departments (Units of Assessment) in their submission to the REF exercise
User Satisfaction Survey
We welcome your feedback - both positive and negative - on the services provided by the ISIS Facility

General information

Brazilian Access to the ISIS Neutron and Muon Source
ISIS - Brazil Collaboration for Neutrons
Bring an undergraduate to an ISIS experiment!
ISIS will support UK users to bring an undergraduate to an ISIS experiment.
Canadian Access to ISIS
Support for experiments from Canadian researchers at ISIS
Facility Access Panels
ISIS operates ten Facility Access Panels (FAPs) to peer review all beamtime proposals.
How to cite your Data DOI
ISIS and Centres for Doctoral Training
EPSRC has launched a new call for Centres of Doctoral Training. ISIS welcomes the opportunity to contribute directly to the work of CDTs and to partner with CDT providers.
ISIS Facility Development and Utilisation Studentships
ISIS International Partnerships and Collaborations
ISIS Neutron and Muon Source has multiple international partnerships.
ISIS User Meetings
Malaysian and Indonesian access to ISIS
Collaboration support for experiments at ISIS by researchers from Malaysia and Indonesia
Materials to help you talk about ISIS
If you're talking about ISIS in your presentations here is some material that you might find useful.
Research Excellence Framework (REF) and ISIS Beamtime
Value of awarded ISIS beamtime as in-kind income by University Departments (Units of Assessment) in their submission to the REF exercise
Shipping Guide For Users
Information for users on shipping samples to ISIS
Terms and Conditions for Access
User Committee
The User Committee represents the ISIS user community on all aspects of ISIS operations
User Twinning Scheme
The ISIS Twinning scheme aims to put less experienced neutron or muon users in touch with more experienced groups.